How do I file a CLAIM?
File a claim 24 hours a day, seven days a week.
For Great American Clients, please call
Please have your Policy Number ready when you call to place a claim.
For American Equine Insurance Group (AEIG)
Clients, please call
Prompt notification of an illness, injury, theft or death of an animal is required according to the conditions of your policy. Failure to do so could adversely affect your coverage or the eligibility of a claim. Instructions and phone numbers for the company claims adjustors are provided with your policy. In case of an emergency, company adjustors are available 24 hours a day. If you have questions or need assistance, you may call Serenity Insurance representative during office hours.
Basic Guidelines for Animal and Equine Claims Information:
If you need to call a veterinarian to examine or treat your horse, report the incident at once.
Permission for elective surgery (such as castration) must be obtained in advance. Contact the insurance company to add coverage to your policy.
Emergency surgery (to save the life of the animal) can proceed on the advice of your veterinarian if there is not time to call the company claims adjuster. In this case, notify the adjustor as soon as possible.
Permission must be obtained to euthanize an animal. If it is an emergency situation, consent is not required if the attending veterinarian states that immediate euthanasia is necessary to prevent inhumane suffering.
An autopsy and post mortem examination at the owner’s expense must be obtained.
A loss can be devastating, frustrating, and confusing. Our focus is to provide the prompt, courteous service you deserve, and claims professionals that work hard to keep you informed about what you need to do to get your claim resolved efficiently.
If you have a loss involving death or injury to your covered horse, an accident/ incident involving your business, or damage to your ranch or estate, please notify the above listed claims office as soon as possible.
Adjusters are available 24 hours a day, seven days a week.
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